Summary
The supermarket invited users to compete the tweet “I shop at Waitrose because…” on Monday (17 September).
Description
Crowdsourcing for insight on Twitter has the potential to be one of the most effective marketing tools but until brands start seeing it less as a cheap option and more on a par with Facebook, then Waitrose’s botched effort will not be the last.
SOURCE LINK to the full article:
http://www.marketingweek.co.uk/opinion/waitrose-twitter-gaff-proves-that-brands-are-still-not-taking-it-seriously/4003955.article