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Posted by Lance Soskin
I think this is a way better solution than taking someone to court. It's so expensive. If friends and family can help me settle a dispute, I'd take that over dealing with lawyers any day.
I agree. Lawyer fees are incredibly high and going through the court process can be really long. I also think this is a good alternative for situations when I just need to know I'm not being unreasonable about my side of a dispute.
I absolutely agree. Using the wisdom and expertise of a specific group of users within a controlled environment will probably yield better results from a dispute resolution perspective. eBay was the first to start move on this front and has been operating platform offering "community court" services. The same could work wonders for websites such as People Per Hour, or The Service Vault, who both have users in specific areas. For instance, if you have a dispute involving translation services, all you have to is submit the dispute (in a structured way obviously) to clients doing / receiving translation services. They will be in a much better position than any other mediator / arbitration to properly understand how the services are supposed to work. In addition, in the long term, it empowers users of these systems, they are no longer "simple" users, they are owners of the services. The bottom line though, is to operate within a controlled environment. It makes no sense to reach out to Facebook for example, or larger social network. You would have people who know nothing about the dispute who would chip in their 20 Cents... It would make the dispute resolution process an outright mockery of dispute resolution, and ultimately turn users away from the platform. Crowdsourcing ODR, yes, but in a controlled way.
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