This article questions the feasibility and effectiveness of community sourced customer service like Satisfaction, in cases of both open and closed source based businesses. The author doubts that people powered web support for products and services will benefit companies.
The author interestingly argues about the advantages and disadvantages of community managed customer/product support for both, customers and companies.
Founded in 2010, the industry website, Crowdsourcing.org, is a neutral organization dedicated solely
to crowdsourcing and crowdfunding. As one of the most influential and credible authorities in the crowdsourcing space,
Crowdsourcing.org is recognized worldwide for its intellectual capital, crowdsourcing and crowdfunding
practice expertise and unbiased thought leadership.