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L.A. School District Crowdsources Maintenance Requests

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Summary
At the beginning of 2011, the LAUSD launched a pilot crowdsourcing program that has resulted in 1,000 repair requests in the first eight months of the year. Once fully implemented, it could cut the district's maintenance request-processing expenses by 80 percent.

Description
The CitySourced app allows faculty and staff members--and eventually students and parents--to transmit maintenance requests throughout the district via smartphones. GIS information, sourced from the user's phone, accompanies the report. The mobile phone app displays all school campuses, and has the capacity to send text and photos.

Currently, the district relies on phoned-in service requests from teachers, administrators, and parents to the plant manager of the campus or the head custodian, which is both time-consuming and expensive.

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