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Search results for: CRM

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CRM platform helps online games developers target markets through player profiling
document Tools

Just like many CRM programs and sites, PlayRM offers a way for web-based game companies to reach out to those who use their products. However, Playnomics – the company behind the platform – has...

Fritz SchaeferAug 23, 2012 02:25 pm GMT620 views
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CRM platform helps online games developers target markets through player profiling
Can you outsource CRM to the crowd?
Distributed Knowledge

I recently spoke to John Bernier from Best Buy, the discussion about Twelpforce as a highly innovative approach to real-time customer service to learn more about the opportunities for crowdsourcing customer service. More recently I interviewed Gioacchino La Vecchia, Chairman and CEO and a co-Founder of CrowdEngineering who, through his CrowdForce platform, is a forerunner in the development of enterprise-class Social CRM solutions. It would seem that international recognitions by industry analysts Gartner and Altimeter, who awarded the accolades of “cool vendor” and “the one to watch” in Social CRM, preceeding last week’s announcement that CrowdEngineering had closed a $4m Series A Round the crowd may have a big role to play in servicing itself!

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Carl EspostiMay 09, 2011 05:44 am GMT3525 views
10
CRM Idols Pave the Way
document Cloud Labor, Open Innovation

The companies were chosen by popular vote of subject matter experts in the CRM space, with judges applying a scoring algorithm to the totals. If it sounds as though making the selections was a...

Fritz SchaeferNov 09, 2011 12:11 am GMT1910 views
20
CRM Idols Pave the Way
Open source app brings a splash of fun to CRM
document Tools

Now in beta, the Zurmo software awards points for each action a user takes, and accumulated points can cause users to “level up” both generally and on a category basis, with badges and prizes...

Tonya Van Dijk Jun 10, 2012 01:30 pm GMT654 views
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Open source app brings a splash of fun to CRM
CrowdEngineering Closes $4 Million Series A Round
document Distributed Knowledge, Open Innovation

CrowdEngineering has already been acknowledged as "Cool Vendor in Social Software and Collaboration" by Gartner and "Company to watch in Social CRM" by Altimeter, for its...

Rebecca GutierrezMay 09, 2011 03:49 pm GMT1932 views
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CrowdEngineering Closes $4 Million Series A Round
Zurmo Open Source CRM Utilizes Crowdsourcing to Seek Feedback from Early Adopters prior to Commercial Launch
document Distributed Knowledge

“As Zurmo has matured, we’ve expanded beyond being just a project that is of interest to a technical crowd. We’ve seen an increase in people utilizing the system for day-to-day business use cases...

Pablo BracciniJan 24, 2013 11:46 pm GMT529 views
10
Zurmo Open Source CRM Utilizes Crowdsourcing to Seek Feedback from Early Adopters prior to Commercial Launch
Customer co-creation in 2012: How are social technologies supporting Open Innovation?
article Open Innovation

It has been enthusiastically received by many corporations (and most notably by Procter & Gamble) who realised that their R&D efforts would be far more effective if they outsourced some of...

Rebecca GutierrezFeb 17, 2013 07:33 am GMT1559 views
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Customer co-creation in 2012: How are social technologies supporting Open Innovation?
Fundly and Bloomerang Announce Partnership to Bridge the Donor Acquisition and Donor Retention Gap
document Crowdfunding

The partnership will offer Fundly the "all-in-one fundraising tools" and perspective that will generate value from donor relationships. Peer-to-peer fundraising has revolutionized...

Benjamin FosselJun 04, 2013 12:06 pm GMT546 views
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Fundly and Bloomerang Announce Partnership to Bridge the Donor Acquisition and Donor Retention Gap
Oracle Integrates Crowdsourcing Into CRM
document Open Innovation

Oracle customers can choose to support external- and internal-facing communities, and can prioritize ideas and form private communities to further hone in on crowdsourced concepts....

Rebecca GutierrezMar 17, 2011 01:53 am GMT1981 views
10
Oracle Integrates Crowdsourcing Into CRM
Gioacchino La Vecchia (Crowdconvention 2011: “Crowdsourcing Customer Service: the real Social CRM”)
video Distributed Knowledge, Open Innovation

CrowdEngineering's Gioacchino La Vecchia, discussed about the topic entitled, “Crowdsourcing Customer Service: the real Social CRM” during the Crowdconvention 2011 which was held in Berlin...

Archenette EvangelioJul 14, 2011 08:27 pm GMT2055 views
10
Gioacchino La Vecchia (Crowdconvention 2011: “Crowdsourcing Customer Service: the real Social CRM”)
WikiOrgCharts
site Distributed Knowledge / Citizen Journalism

WikiOrgCharts is a cloud based Social CRM tool that solves one of the last problems in business focused networking; how companies and government agencies are structured. WikiOrgCharts provides...

Sebastian BlancaSep 25, 2011 10:53 pm GMT990 views
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WikiOrgCharts
Knovial
site Crowd Creativity / Design

Knovial has a crowd sourced design team and talent pool we use to work on client projects and needs. Our clients never have to worry about the management of that team, the work just gets done.

Matt FrancisNov 05, 2011 12:37 pm GMT900 views
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Knovial
Crowd Relations
site Distributed Knowledge / Market Intelligence

Crowd Relations is an easy-to-use CRM that uses crowdsourcing to gather and share company information. The CRM is designed for SMB that operate in the B2B market.

Mikko KontioDec 28, 2011 01:51 pm GMT789 views
10
Crowd Relations
Brand-To-Fan Platform Crowdtap Expands To Facebook & Mobile, Sees Revenue Soar
document Distributed Knowledge

For the brands and marketers, Crowdtap provides them with an online dashboard that gives them a real-time look into their social communities, helping them see how consumers are interacting and...

Rebecca GutierrezApr 21, 2012 12:52 am GMT2379 views
10
Brand-To-Fan Platform Crowdtap Expands To Facebook & Mobile, Sees Revenue Soar
Achieve Productivity and Savings With These Online Services
document Crowd Creativity, Tools

PickyDomains.com is a crowdsourcing service aimed at helping individuals and small businesses come up with unique, catchy, relevant and easy-to-remember names for their businesses, domains for...

Claire MackayJul 02, 2012 01:23 am GMT1352 views
10
Achieve Productivity and Savings With These Online Services
CrowdEngineering Names Ron Guerriero CEO
document Cloud Labor

CrowdEngineering, Inc. (http://www.crowdengineering.com), a leading provider of solutions for enterprise crowdsourcing and Social CRM, today announced the appointment of Mr. Ron Guerriero as...

Fritz SchaeferSep 28, 2012 05:32 am GMT744 views
10
CrowdEngineering Names Ron Guerriero CEO
Moxie Software Positioned in the “Leaders” Quadrant of Gartner’s Magic Quadrant for CRM Web Customer Service Applications
document Tools

“To deliver real value, companies need technology that effectively and consistently connects their customers to the information they need via their communication channel of choice,” said Tom...

Fritz SchaeferFeb 13, 2013 02:53 pm GMT616 views
10
Moxie Software Positioned in the “Leaders” Quadrant of Gartner’s Magic Quadrant for CRM Web Customer Service Applications
37signals
site Tools

37signals is a privately held web application company based in Chicago, Illinois, United States. Since mid-2004, the company's focus has shifted from web design to web application...

Carl EspostiOct 07, 2010 10:13 pm GMT2545 views
10
37signals
Crowdsourcing: The Future of Business Innovation
document Distributed Knowledge, Open Innovation

The best thing about this presentation is that it clearly shows that crowdsourcing is NOT a theory. So, he gave the following as examples: - YouTube: The World’s Second Largest Search Engine -...

Tim SatterthwaiteJan 14, 2011 03:04 am GMT2911 views
00
Crowdsourcing: The Future of Business Innovation
Dimelo
site Tools

Dimelo helps brands leverage social media, as a powerful way to augment returns of CRM initiatives, whether in sales, marketing, customer service or customer insights. Their SocialCRM Suite is a...

Luis Enrique MoralesApr 02, 2011 09:26 pm GMT959 views
10
Dimelo
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