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document Tools
Just like many CRM programs and sites, PlayRM offers a way for web-based game companies to reach out to those who use their products. However, Playnomics – the company behind the platform – has...
Distributed Knowledge
I recently spoke to John Bernier from Best Buy, the discussion about Twelpforce as a highly innovative approach to real-time customer service to learn more about the opportunities for crowdsourcing customer service. More recently I interviewed Gioacchino La Vecchia, Chairman and CEO and a co-Founder of CrowdEngineering who, through his CrowdForce platform, is a forerunner in the development of enterprise-class Social CRM solutions. It would seem that international recognitions by industry analysts Gartner and Altimeter, who awarded the accolades of “cool vendor” and “the one to watch” in Social CRM, preceeding last week’s announcement that CrowdEngineering had closed a $4m Series A Round the crowd may have a big role to play in servicing itself!
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document Cloud Labor, Open Innovation
The companies were chosen by popular vote of subject matter experts in the CRM space, with judges applying a scoring algorithm to the totals. If it sounds as though making the selections was a...
document Tools
Now in beta, the Zurmo software awards points for each action a user takes, and accumulated points can cause users to “level up” both generally and on a category basis, with badges and prizes...
document Distributed Knowledge, Open InnovationCrowdEngineering has already been acknowledged as "Cool Vendor in Social Software and Collaboration" by Gartner and "Company to watch in Social CRM" by Altimeter, for its...
document Distributed Knowledge
“As Zurmo has matured, we’ve expanded beyond being just a project that is of interest to a technical crowd. We’ve seen an increase in people utilizing the system for day-to-day business use cases...
article Open InnovationIt has been enthusiastically received by many corporations (and most notably by Procter & Gamble) who realised that their R&D efforts would be far more effective if they outsourced some of...
document Crowdfunding
The partnership will offer Fundly the "all-in-one fundraising tools" and perspective that will generate value from donor relationships. Peer-to-peer fundraising has revolutionized...
document Open InnovationOracle customers can choose to support external- and internal-facing communities, and can prioritize ideas and form private communities to further hone in on crowdsourced concepts....
video Distributed Knowledge, Open InnovationCrowdEngineering's Gioacchino La Vecchia, discussed about the topic entitled, “Crowdsourcing Customer Service: the real Social CRM” during the Crowdconvention 2011 which was held in Berlin...
site Distributed Knowledge / Citizen JournalismWikiOrgCharts is a cloud based Social CRM tool that solves one of the last problems in business focused networking; how companies and government agencies are structured. WikiOrgCharts provides...
site Crowd Creativity / DesignKnovial has a crowd sourced design team and talent pool we use to work on client projects and needs. Our clients never have to worry about the management of that team, the work just gets done.
site Distributed Knowledge / Market IntelligenceCrowd Relations is an easy-to-use CRM that uses crowdsourcing to gather and share company information. The CRM is designed for SMB that operate in the B2B market.
document Distributed Knowledge
For the brands and marketers, Crowdtap provides them with an online dashboard that gives them a real-time look into their social communities, helping them see how consumers are interacting and...
document Crowd Creativity, ToolsPickyDomains.com is a crowdsourcing service aimed at helping individuals and small businesses come up with unique, catchy, relevant and easy-to-remember names for their businesses, domains for...
document Cloud Labor
CrowdEngineering, Inc. (http://www.crowdengineering.com), a leading provider of solutions for enterprise crowdsourcing and Social CRM, today announced the appointment of Mr. Ron Guerriero as...
document Tools
“To deliver real value, companies need technology that effectively and consistently connects their customers to the information they need via their communication channel of choice,” said Tom...
site Tools37signals is a privately held web application company based in Chicago, Illinois, United States.
Since mid-2004, the company's focus has shifted from web design to web application...
document Distributed Knowledge, Open InnovationThe best thing about this presentation is that it clearly shows that crowdsourcing is NOT a theory. So, he gave the following as examples:
- YouTube: The World’s Second Largest Search Engine
-...
site ToolsDimelo helps brands leverage social media, as a powerful way to augment returns of CRM initiatives, whether in sales, marketing, customer service or customer insights. Their SocialCRM Suite is a...