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Search results for: custom

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Learning from Practicing Mass Customization and Open Innovation
document Distributed Knowledge, Open Innovation

After attending the 2011 World Conference on Mass Customization, Personalization and Co-Creation in San Francisco, Dr. Helén Anderson shares her insights: Customization is really about...

Fritz SchaeferNov 22, 2011 09:32 am GMT1331 views
00
Learning from Practicing Mass Customization and Open Innovation
Crowdfunding via customers is the new startup capital
document Crowdfunding

Crowdfunding platforms have made it easier to access this funding, but it also has given entrepreneurs the context to ask this question at scale. Prior to having a crowdfunding platform, you...

Fritz SchaeferMay 27, 2012 10:14 pm GMT913 views
10
Crowdfunding via customers is the new startup capital
Customer-driven product development
article Crowd Creativity, Open Innovation, Tools

In an era where people are comfortable voicing their opinions, online, about products and services, companies can determine customer needs by strategically collecting and integrating customers’...

Catherine ConstantinidesJun 04, 2012 09:06 pm GMT2865 views
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Customer-driven product development
Lego: building a customer community, brick-by-brick
article Crowd Creativity

According to Brickipedia, the brilliantly named Lego Wiki, the word cuusoo when translated loosely from Japanese means to ‘wish something into existence’. This really is the perfect way to...

Pablo BracciniOct 04, 2013 01:40 pm GMT892 views
10
Lego: building a customer community, brick-by-brick
Case Study: Using Online Community to Crowdsource Customer Loyalty Strategy
document Distributed Knowledge

IHG and Chase kicked off the Priority Club Rewards community in June 2009. The goal was to align the new loyalty product with what core customers revealed as valuable traits in a...

Archenette EvangelioDec 09, 2010 06:33 am GMT4530 views
10
Case Study: Using Online Community to Crowdsource Customer Loyalty Strategy
Crowdsourcing Customer Service
document Crowd Creativity, Distributed Knowledge

Both of these tactics deliver insight direct from your customers when they are actively interacting with your business – rather than through sterile, arm’s length, market research. So its really...

Fritz SchaeferMay 19, 2011 03:51 pm GMT1813 views
10
Crowdsourcing Customer Service
Tap Your Customers’ Ideas on Innovation to Keep Them Loyal
document Distributed Knowledge

Your customers know what they want, employees know how to get it to them efficiently and cost effectively. Create the channels for getting that information.

Samuel BennettNov 07, 2011 03:16 am GMT792 views
10
Tap Your Customers’ Ideas on Innovation to Keep Them Loyal
Customer Intimacy and Empathy are Keys to Innovation
document Open Innovation

Beyond the management tools of surveys, focus groups, and the like, innovation leaders find a multitude of ways to live in their customers’ world. They’re learning how to learn from the market, not...

Harshida PatelNov 09, 2011 03:26 am GMT990 views
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Customer Intimacy and Empathy are Keys to Innovation
Google Ventures And First Round Drop $2.1 Million Into Custom Marketplace CustomMade
document Crowdfunding

CustomMade allows customers who want to make custom products like jewelry and furniture post project proposals, and it retains a community of makers that can browse through projects and assign...

Samuel BennettNov 18, 2011 12:48 pm GMT2150 views
10
Google Ventures And First Round Drop $2.1 Million Into Custom Marketplace CustomMade
Crowdsourcing Customer Service and Support
document Open Innovation

Here are some ideas from NapkinLabs on how to use crowdsourcing for customer service and support: *Brainstorm new opportunities collaboratively with customers, employees, vendors, and...

Tim SatterthwaiteJan 10, 2012 09:08 pm GMT2050 views
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Crowdsourcing Customer Service and Support
Zazzle Announces a Million-Dollar Innovation Challenge to Search for America's Next Great Ecommerce Customization Product
document Cloud Labor

The Million-Dollar Innovation Challenge winner will gain access to Zazzle's world-class engineering team, which will write software to enable a full online customization experience, using...

Fiona MaresJan 13, 2012 03:20 am GMT2003 views
10
Zazzle Announces a Million-Dollar Innovation Challenge to Search for America's Next Great Ecommerce Customization Product
Optus launches customer forum
document Tools

Optus director of digital media Austin R. Bryan said the telco’s customers possessed a wealth of first-hand knowledge of the company’s products and services, and My Optus Community aimed to...

Samuel BennettJan 20, 2012 02:25 pm GMT2781 views
10
Optus launches customer forum
Optus follows Telstra into customer service crowdsourcing
document Tools

“One of the best ways to measure the satisfaction of our customers is through feedback. With the introduction of a community forum we hope to build rapport with our customers and provide them with...

Samuel BennettJan 24, 2012 02:22 am GMT2081 views
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Optus follows Telstra into customer service crowdsourcing
Moxie Aligns Enterprise Social And Customer Service
document Distributed Knowledge, Tools

Moxie isn't playing quite the same game because it doesn't compete with Jive and Lithium in the market for customer-support community software, which tends to be focused on peer-to-peer...

Samuel BennettMar 22, 2012 05:13 am GMT1816 views
60
Moxie Aligns Enterprise Social And Customer Service
Ten ways to reach customers through digital platforms
document Distributed Knowledge

Here are ten ways to improve the customer experience through digital media: 1. Integrate social media intelligence into traditional customer insight. 2. Develop an online customer advisory...

Sebastian BlancaMar 27, 2012 07:40 am GMT1234 views
10
Ten ways to reach customers through digital platforms
8 Ways to Offer Better Customer Service on Facebook
document Distributed Knowledge

Crowdsourcing is one of the ways to help you improve your Facebook customer support initiative and, in turn, raise your brand’s reputation, decrease your inbound service requests, acquire new...

Fritz SchaeferApr 24, 2012 01:11 pm GMT2723 views
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8 Ways to Offer Better Customer Service on Facebook
O2 asks customers to suggest new Priority Moments deals
document Tools

O2 marketing and consumer director Sally Cowdry said: “Priority Moments is all about creating great experiences and adding value for our customers. “Now we want to take that a step further by...

Samuel BennettMay 15, 2012 06:50 am GMT1045 views
10
O2 asks customers to suggest new Priority Moments deals
Custom SLR Announces the Return of the Black C-Loop Camera Strap Mount
document Crowdfunding

“We greatly appreciate all of our Kickstarter backers who have not only helped fund the development of our products, but have continually returned to support our future endeavors,” said Ivan...

Pablo BracciniAug 23, 2012 01:21 pm GMT779 views
00
Custom SLR Announces the Return of the Black C-Loop Camera Strap Mount
Crowdsourcing Trends: Putting Your Customers to Work With Social Media Technology, Part 1
article Distributed Knowledge

Starbucks has built a custom platform to crowdsource new ideas from their customers about anything from improving the ordering process, to corporate responsibility. It improves engagement,...

Tonya Van Dijk Nov 30, 2012 10:44 pm GMT1926 views
10
Crowdsourcing Trends: Putting Your Customers to Work With Social Media Technology, Part 1
People First, Price Second: UserVoice Gives More Than a Quarter Million Dollars Back to Customers
document Tools

Customers Now Have Access to UserVoice Feedback and UserVoice Helpdesk Under One Subscription: -UserVoice Feedback provides the tools to gather and prioritize customer feedback. Based on...

Luis Enrique MoralesFeb 15, 2013 12:14 am GMT900 views
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People First, Price Second: UserVoice Gives More Than a Quarter Million Dollars Back to Customers
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