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site Crowdfunding / Donations, Philanthropy and Sponsorship
Description Since FirstGiving was founded over a decade ago, their organization has been dedicated to one purpose: empowering passionate nonprofit supporters to raise more money than they ever thought possible for the causes they care about.

They partner with nonprofit organizations to allow them to plan, execute, and measure successful online fundraising campaigns. For individual fundraisers, they aim to make the process simple, effective, and even fun!

Above all, they want nonprofit and fundraisers alike to meet and exceed their goals of raising money for important causes, building awareness, and expanding the world of giving.
Launch date January, 2003
Location United States of America, Boston, MA

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  • Guest Concerned NonProfit Jan 08, 2014 08:00 pm GMT

    We would like to warn people about problems at First Giving. Donations have been held at First Giving for 2 months while they have us spinning doing paperwork. We didn't even want to have a relationship with First Giving, the donations were routed through an Indiegogo campaign. We tried to resolve the lack of payment with "support staff" and when they found no way to resolve it we asked to speak to a manager or someone in the finance department or even a director. We were told that no phone numbers can be given out, no emails, there is no way to speak to a manager or finance. "Trust us, someone will call you back," they said but still waiting. Meanwhile First Giving still has the donations needed for an important campaign. Indiegogo is trying to work on this but even that company has noted to us that it may not be possible to get the donations to us.

  • Firstgiving Firstgiving Jan 10, 2014 02:25 pm GMT

    Hello Concerned NonProfit,

    We appreciate your feedback. We value transparency and cherish the opportunity to speak directly and publicly to those who benefit from our services. Ultimately, we’re here because we want to help nonprofits make the world a better place.

    That being said, in the spirit of public forum, FirstGiving would like to clearly state that we did not hold your funds. We had sent two checks to the listed official, IRS, EIN address for the total amount due. It looks as if those two checks were never received and cashed by your organization. You have been personally contacted by our Finance department with a resolution to your concern regarding receiving these funds.

    In regard to the telephone numbers, please understand we can’t give those out to everyone. As passionate as these individuals are about helping nonprofits, it would simply be counterproductive. We hope you find that to be reasonable.

    Additionally concerning the mailing address and recipient change, approval was not given by management. We like to protect the integrity of the process to ensure that funds are delivered to the proper nonprofit.

    Also, since we are the ones disbursing the funds and responsible for payment documentation, our partner Indiegogo must pass on any inquiries in that realm to FirstGiving.

    If you have additional concerns, please feel free to reach out to us at any time.

    Thank you!

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